New Patients

Your Personalised Schedule of Care:

Your schedule of care is a personalised programme that has been suggested by your doctor/expert after assessing what condition your current state of wellness, lifestyle, spine or posture is in and evaluating your health goals.

Your schedule has been designed to give maximum results. Your schedule of care is a living document and will be continuously reassessed throughout the care program. At your report of findings your doctor/expert will detail your individual schedule of care. The number of appointments recommended will depend upon:

• The condition of your spine, posture, nervous system and overall wellness
• The severity of your problems
• Your expected response to treatment
• Your compliance with instructions and advice
• Your own individual health goals/needs

If at any stage you decide that your health goals have changed from what you have originally stated please inform the doctor/expert at the earliest opportunity and alterations to your schedule can be made accordingly.

How often will I be re-assessed?

Your doctor/expert will be reassessing your response to care on each appointment. Formal reassessments of your whole health status will be conducted at regular intervals throughout your own individual programme. These reassessments are always conducted in private. If ever you would like to schedule a reassessment of your progress please speak to your doctor/expert or front desk assistant(s) and they will schedule you in for an extended appointment at the earliest opportunity. You would be encouraged to bring a family or friend to the reassessment report.

What if I have Questions about my Care?

All clients are encouraged to ask questions about their care. Your doctor/expert will have done their best in explaining your examination outcome, treatment plan, however we understand that Wellness Care or Spinal Wellness Care is new to many people. Should you have questions or require further information about anything in the practice please do not hesitate to speak to us.

What if I need to reschedule an appointment?

Your doctor/expert has designed a care programme that is specific for you. In order to meet your health goals it is important to adhere to your programme. Of course there may be a time during which you might need to reschedule an appointment. If an appointment must be changed we require 24 hours notice. All rescheduled appointments should ideally be made up later the same day or within 24 hours. Please advice our front desk staff a.s.a.p. in order for changes can be made accordingly.

Missed/Broken Appointments:

If you do not turn up for an appointment without giving 24 hours notice EDGE Wellness Clinic reserves the right to charge you for the missed appointment (£25). Broken appointments should be rescheduled within 24 hours. Please note – other clients cannot benefit from late cancellations.

Illness

If for any reason you are unable to make your appointment due to illness we expect to hear from you before 8am on the day either by email or voicemail. If you give notice after this time then EDGE Wellness Clinic reserves the right to charge you for the missed appointment (£25).

Children and Family:

Once you understand the important relationship between your posture, the spine, nervous system and your overall health and wellness, we expect that you will want to have your family checked. Immediate family members are eligible for the comprehensive initial examination, consultation and first treatment at a 15% reduced rate (This will encompass appointment visit). Please kindly note that immediate family members include only the following: Mother, Father, Sibling, Husband, Wife, Legal Partner and Child.

Referrals:

If you know anyone who you think would benefit from our services please ask about our referral programme for you and your friends.

Refund Policy on Prepaid Plans & Monthly Plans:

If for any reason you wish to discontinue your care programme, a refund will be made. To calculate the amount of money you have used on your plan simply count the number of appointments you have already had and multiply this number by £40 (our regular treatment fee). This amount will be deducted from the money you have prepaid. If a refund is applicable a refund will be issued forthwith. Please allow 14 days for your refund to be processed. All applications for a refund must be made in writing to the practice. Please note that an administrative fee of £10.00 will be applied.